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FAQ

Questions?

For instant answers to your questions about LXV, look through our answers below.

 
ABOUT LXV

What is LXV?
LXV enables buyers to find items for sale and luxury services across the luxury lifestyle. Our listings come from selected professional dealers around the world who have been chosen for their outstanding inventory. On the other hand, we are providing professional dealers as well as private sellers a global marketplace to connect with a unique audience.

Who is behind LXV?
LXV was founded in 2008 by a French Entrepreneur Didier Novo located in the Philippines. he developed the first luxury concierge in the Philippines then migrated to an open marketplace.

How does LXV make money?
We charge dealers a set fee to list their items with us. We don’t take commissions and we are not involved in any transactions. We also offer banner advertising opportunities.

Some listing also directly belongs to LXV such as some car rentals or some properties who chose the LXV Property Management Service.

Who visits LXV?
LXV has a global audience from around the world. We reach nearly 1 million people each month in 120 countries. Our visitors are typically male, affluent and with a keen interest in cars, boats, watches and aviation.

Do you plan to add new categories to LXV?
We’re committed to being the best at each category we enter, so while we are considering new categories, we’re making sure to be the best where we are first.

 

SELLING ON LXV

I’d like to partner with LXV, who do I talk to?
Please contact us and we will contact you shortly.

Does LXV screen/filter dealer listings?
Yes, we only allow items which meet our criteria regarding listing type, quality and authenticity. Certain brands and models may not be listable. Get in touch with us to learn more.

Will I be tied-in to a long-term contract?
No, you can choose between monthly or yearly subscriptions.

I can’t see my listing/my listing has been removed, why?
Please contact us with your name, item information and contact information in order for us to quickly follow up and help you solve the problem.

How do I add a listing on LXV as a private seller?
Adding a listing as a private seller on LXV is actually very easy, you just have to follow the following 4 steps:

  1. Create a profile
  2. Click on “Add a LIsting” on the top right on the LXV homepage
  3. Choose the category
  4. Create your listing, add photos and proof of ownership or certificate of authenticity.
  5. Follow the online payment link and make your payment. Generally, listings are approved and uploaded within one working day.

If you have questions please contact us and one of our staff members will contact you shortly.

How long before my listing is available online?
Your listing must be approved by LXV  staff before it appears in search results. Approval happens within one business day, and you will receive an email confirmation with the link to your listings together with a credit card receipt once approved.

I would like to sell a listing off-market?
If you have a unique, or collectible piece don't hesitate to get in touch with us. We can recommend you a LXV Broker/Dealer who will give you an instant quote/valuation and sell it discreetly.

Buying on LXV

Is LXV involved in my transaction?
No, we just put you in touch with the seller or dealer. The rest is up to you.

Is it safe to buy expensive things this way?
Smart consumers have always bought and sold goods internationally. Until a few years ago, only intrepid people dared to handle the red tape that came with these complex transactions. That is not the case today. Buying and selling across borders is easier and simpler than ever before. Our dealers have great experience when it comes to shipping, insuring and handling payment from anywhere in the world, talk to them directly and they will be happy to help. 
To keep safe, read our safe buying guide. We do our best to make sure that listings on LXV are authentic and from credible dealers but we do not take any responsibility for transactions undertaken through our site.

How can I find out about shipping costs?
Our Dealers are well equipped to answer questions about shipping, insurance and payment. Contact the dealer for the listing you are interested in and they’ll be happy to help.

What is VAT?
Value Added Tax(VAT) or goods and services tax (GST) is a tax that you pay when you buy goods and services. Where VAT is payable it's normally included in the price of the goods or service you buy. Depending on where the buyer resides, VAT can often be reclaimed or handled in other ways. 
Some European listings appear to have a higher price than their US or Asian counterparts, this can be due to VAT issues. Please contact the broker directly to see whether the VAT (sales tax) applies to you. 

Are all listings excluding VAT?
LXV aims to create a transparent market for premium goods. As such, we aim to present all listings as excluding VAT (Sales Tax) so that prices are comparable. This is not always possible. In most European countries for example, dealers are obligated by law to include the VAT in the promoted price. Boats marketed in Europe can be marked as either VAT paid, VAT unpaid, or VAT exempt. Some European listings appear to have a higher price than their US or Asian counterparts, this can be due to VAT issues. Please contact the dealer directly to see whether the VAT (sales tax) applies to you.

What is P.O.R?
It stands for Price on Request, which means you have to ask the dealer what the item costs.

How often does LXV update the currency rates?
We update currencies daily.

Why doesn’t the seller respond to my message?
Some dealers have small operations and are very busy, give them two-three working days to get back to you. Let us know if they don’t and we’ll help out.

How do I contact the seller?
You can message the dealer  or seller directly on the listing or via his profile page. We also provide the phone number in the seller information so that you can call directly.

Trust & Feedback

Can I trust that listings on LXV are real?
We do our best to make sure that listings on LXV are authentic and from credible dealers but take no responsibility for any transactions undertaken on our site. To keep safe, read our safe buying guide.

I have spotted a fake listing, how can I get it removed?
Please use the "Report this listing" feature on the listing page to send your message to the LXV team.

I want to send feedback or make a suggestion about LXV.

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